Refund policy

 Right of withdrawal and refund policy

 

For customized products (for example "made to measure") the right of withdrawal does not apply, pursuant to Article 5, paragraph 3, of Legislative DecreeNo. 185/99.

Such products cannot be refunded unless there are clear defects or errors made during the making process.

Please carefully consider this before placing your order, as a made-to-measure garment may not besuitable for another person. Any alterations or adjustments required after delivery will not at our expense.

With regard to non-personalized items, in accordance with the applicable regulations, the Buyerhasthe right to withdraw from the purchase without any penalty and without providing a reason,within14 days from the date of receipt of the products.

Buyers wishing to exercise their right of withdrawal must notify us by email at: g.diprospero@live.it

If the right of withdrawal is exercised, the Buyer must return the goods within 5 days from the dateonwhich they notified the Seller of their decision to withdraw from the contract, pursuant to Article57of Legislative Decree No. 206/2005.

The only costs payable by the Buyer when exercising the right of withdrawal under this article arethedirect costs of returning the goods to the Seller.

The goods must be returned in perfect condition, in their original packaging, complete with allparts(including price tags, packaging materials and any accompanying documentation oraccessories),together with the relevant proof of purchase.

Giulia Di Prospero will refund the amount paid for the products subject to withdrawal within a maximumof14 days.

The Buyer is responsible for any reduction in the value of the goods resulting from handling beyondwhatis strictly necessary to establish their nature, characteristics and functionality.

Therefore, if the returned products are found to be damaged (for example, showing signs of wear,removedlabels, deformation, etc.), incomplete or missing any of their components or accessories(including originallabels and tags still attached to the product), or are not accompanied by theoriginal instructions, notes,manuals, packaging and boxes, the Buyer will be held responsible forthe resulting reduction in the valueof the goods and will only be entitled to a refund correspondingto the remaining value of the product.

As provided for under Article 56, paragraph 3, of Legislative Decree No. 206/2005, as amendedbyLegislative Decree No. 21/2014, Giulia Di Prospero reserves the right to withhold the refund untilthereturned goods have been received.

Shipping is at the customer's own risk. Giulia Di Prospero shall not be held responsible if the goodsarrivedamaged or are lost or stolen during transit.