Shipping policy

  1. Your orders are always shipped using a tracked shipping service (UPS, DHL, SDA or Poste Italiane).

    The products ordered by the Buyer will be delivered to the address provided by the Buyer intheorder form.

    Please note that all our products are handcrafted and therefore require adequate production time.Theprocessing time for each product is specified in its individual description.

    If your order includes items with different processing times, please allow for a longer overallproductiontime. Once the item has been completed, it will be shipped. Delivery times are approximately1–3business days within Italy. International delivery times vary depending on the destination country.

    Important

    Once your order has been dispatched, it is your responsibility to monitor the shipment using thetrackingnumber provided to you when your order is shipped.

    We are not responsible for any delays, loss or damage occurring during shipping. Once the parcelhasleft our workshop and the tracking number has been provided, the shipment is no longerunderour responsibility.

    Any additional charges related to customs clearance or import duties are the responsibility of the Buyer.